Refunds

Refund Policy

Try the plug-in first. The trial never runs out.

Try before you buy

A paid Jeesonic plug-in runs without a license key. Every control works, every feature is there, and projects save and load in full. The first ten minutes of each session play cleanly; after that the audio goes quiet for a moment now and then, until the key is in place.

Nothing expires, nothing is counted, and there is no sign-up. Install it, use it on real work for as long as you like, and buy it when you know it earns its place.

After the purchase

The license key is sent by email right after the payment, usually within a minute.

That key is yours for good. It never expires and it is checked inside the plug-in on your own computer, so it never asks a server for permission. It unlocks the version you bought and every update to it. There is no account that can be closed and no activation that can be withdrawn, and if we were gone tomorrow your key would carry on working.

The same thing is what makes a refund impossible: a key that has been sent cannot be taken back. So we do not refund a purchase once the key has been sent. Try the plug-in first, for as long as you want, and buy it when you are sure.

When we do give the money back

Write to support@jeesonic.de if:

In those cases you get your money back. Please write to us before asking your bank: a chargeback takes weeks, an email is usually answered the same day.

Your statutory rights

Consumers in the EU have a 14 day right of withdrawal for digital content. That right ends when the content is delivered, provided the buyer has agreed to the immediate delivery and has acknowledged losing the right. You give that agreement in the checkout, and the license key is delivered right after. Rights that cannot be waived by law are not affected.

See also our Terms of Use, Privacy Policy and Legal Notice.